Technical Support

Report Issue

SoilVision uses a number of tools to help our customers debug problems. To help you speed up the process we have made available our most commonly used tools below:

SEND US A FILE

This service is provided for transfering large files to SoilVision Systems Ltd. Please message us for the password.

To start the file upload, type in the password then press the return key on your keyboard. Please leave your browser open until the file has finished uploading.

SNAGIT

Click in the table below to download Snagit

The Snagit software is shareware software used to perform screen captures of software problems. Please download and install the Snagit software. Then run the software and capture the screen (Ctrl-Shift-P) where the problem is occurring. Save the screen capture in JPG format and attach it to an email along with a brief description of the problem.

DATABASE COMPACTION/REPAIR

Regular use of the SoilVision databases can cause them to dramatically increase in size. We recommend the use of a compaction/repair utility to reduce wasted disk space and increase performance of the database. A high-quality compaction/repair utility is provided by SoilVision Systems Ltd. and may be downloaded at the following location:

SVCompact