Technical Support

Report
Issue

Overview

Knowledge Base

Training Videos

Tools

Research

Our Knowledge Base contains articles detailing the relevant issues pertaining to SoilVision modeling and database software. To search for articles or references for specific items please use the google search box below:


REPORT AN ISSUE

You can report an issue, and view, edit, or track an existing issue, through our online tracking and reporting system. Notifications of new information are sent via email.

To report an issue for the first time:

  •  Signup for an account.
  • Click on: "Submit A Request " (top of screen)
  • Provide the following information:
    • Provide a summary description of the issue
    • The priority of the issue to you
    • Product it affects
    • The current version of the software you are using
    • Operating environment
    • A detailed description of the issue you encountered
    • Attach any screenshots possible to show the problem you see
  • Click on Submit

After creating the issue you will receive emails updating you when any action is taken on the item, and you may log back into the system using your account name and password to comment on the work being done.


INSTALLATION AND AUTHORIZATION ISSUES


COMPUTER REQUIREMENTS


FLEXPDE SUPPORT

If you're having a problem that the Help documentation does not resolve, FlexPDE is eager to help. Two additional methods of support for the FlexPDE software can be found on the website for PDE solutions:


ALADDIN HASP DRIVER SUPPORT

If you're having a problem that the Help documentation does not resolve, Aladdin has an extensive support site to access. Please check the links below: