Technical Support

Our support page contains contact information, software utilities and articles detailing the use of SoilVision. To help you get the most out of our products, we offer professional services that include technical support, training, consulting and web-based resources.

HASP DRIVERS

The latest drivers for the Hasp security keys may be downloaded here. It is recommended that the most recent version of the drivers be downloaded and installed.

Downloading Instructions:

- Create a new folder called C:\download for your use.
- Download the file to this directory (you will be prompted regarding the directory name).
- Run the downloaded file by double-clicking on the file.

HASP DiagnostiX

The Hasp Diagnostix utility is a utility which may be used to detect the presence of a parallel or USB port security device. Diagnostics are also run on the hasp device. Please run the DiagnostiX software and email a screen shot of the results back to us.

Downloading Instructions:

- Create a temporary folder called c:\download for your use
- Download the file to this directory (you will be prompted regarding the directory name)
- Unzip the Diagnostix file double-clicking on the file
- Extract diagnostix.exe to the same directory
- Double-click the diagnostix.exe file to install the diagnostix software and follow the instructions on your screen
- Select Start > Programs > Aladdin > DiagnostiX > Aladdin DiagnostiX to run the program
- Verify that under the "System Info" option that Hasp Drivers are marked as "Installed"
- Click on the "Hasp" diagnostic tool
- Select "Check Any Hasp Key" and click the "Check Key" button. If a key was successfully found then an error message of 0 will be displayed in the tool window. Please notify us of the results.

Send Us A File

This service is provided for transfering large files to SoilVision Systems Ltd. Please message us for the password.

To start the file upload, type in the password then press the return key on your keyboard. Please leave your browser open until the file has finished uploading.

Snagit

Click in the table below to download Snagit

The Snagit software is shareware software used to perform screen captures of software problems. Please download and install the Snagit software. Then run the software and capture the screen (Ctrl-Shift-P) where the problem is occurring. Save the screen capture in JPG format and attach it to an email along with a brief description of the problem.

Database Compaction and Repair

Regular use of the SoilVision databases can cause them to dramatically increase in size. We recommend the use of a compaction/repair utility to reduce wasted disk space and increase performance of the database. A high-quality compaction/repair utility is provided by SoilVision Systems Ltd. and may be downloaded at the following location:

SVCompact

Contact Us

If you cannot find an answer to your questions in the support page, call us at (306) 477-3324 between 8:30 am and 5:30 pm (CST), M-F. Before you call technical support, you should have the following information ready:

- Serial number: located on the security dongle (typically 26? ???).
- Product version: located in the Help > About menu.
- A description of what you did before the problem occurs.
- The exact wording of any error message you see.

SoilVision Systems Ltd. will answer questions and assist in the resolution of problems related to the installation and operation of SoilVision Systems Ltd. software programs. This technical support is provided free of charge for the first two months of SoilVision operation. Additional support may be purchased after this time period.

You can also contact us here