SoilVision Store

Maintenance Philosophy

SoilVision maintains our products with a philosophy of constant innovation and high quality support. What this means is:

  • We are constantly coming out with new features in our minor version updates
  • We plan for the future and the long term by coming out with major version updates every few years
  • We review the market to find out new training techniques to offer
  • We produce animated training videos on features to give you quick and easy access to learning our programs
  • We answer the phone, so that you always have a real person to talk to.
  • We welcome your feedback and comments regarding bugs that you find in the software.

   

SoilVision Maintenance Program

Our maintenance program is the answer to how you can guarantee access to all of our innovations, expert training and services with one fee.

By enrolling in our maintenance program you will be entitled to the following benefits:

  • All product updates and upgrades released during the term of your maintenance subscription. This includes both major and minor product releases (regular purchases are only entitled to minor version updates).
  • Superior product and technical support from our support and sales teams extended to a full year.
  • Access to our training or numerical modeling consulting services. Up to 50 percent of your maintenance cost could be applied against these future costs with us during the term of your subscription.
  • Additional discounts on services such as short courses and workshops.

To calculate the cost of our maintenance package:

  • One year of maintenance = Total Product Price x 25%

Technical Support

All of our products come with the following free support for the first three months. This support covers:

  • Installation issues
  • Questions and troubleshooting on use of specific product features
  • Documentation questions and issues

Help with setting up advanced models and analysis of your methodology can be purchased at an hourly rate of $200/hr



Feel free to contact us directly if your question is not answered here!