Knowledge Base

Our knowledge base page contains articles detailing the relevant issues pertaining to SoilVision modeling and database software:

SVOFFICE HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE

This error is typically caused by an outdated driver for the graphics card on the system. Updating your graphics card driver will fix this problem. Graphics drivers for typical graphics cards may be found at:

To find out what graphics card is currently on your system, please access the Device Manager. You can do this by right-clicking on My Computer and selecting Properties. A System Properties window will appear, please select the Hardware tab and click on the Device Manager button. If you have performed this correctly, the following window will appear:



Once you have identified which graphics card is on your system, finding the appropriate driver will be easier.

FIXING HASP DONGLE ERRORS

"Dongle not found" or other related security errors are typically caused by:

A) Improper dongle drivers installed

The following steps outline how to remedy the situation.

Step 1: Uninstall all existing Hasp dongle drivers.

This is accomplished by going to Start > Control Panel > Add/Remove Programs and removing "Hasp Device Driver".

Step 2: Re-start your computer

Step 3: Download and install the Hasp drivers by clicking in the table below

Step 4: Try your SoilVision software. The dongle errors should now have been fixed.

Step 5: If the dongle errors still persist, go to the following link and download and install the DiagnostiX software. DiagnostiX will determine if the proper drivers are installed and the key can be detected.

Click here for Download & Instructions

Step 6: If the problem still persists, please contact us for further information


B) USB Conflicts

Other USB devices may interfere with network dongle operation. If the above or similar error message appears, try removing all the USB devices on your computer.

THE SPECIFIED MODULE COULD NOT BE FOUND. (Exception from HRESULT: 0x8007007E)

The above error message may indicate that your computer is missing the file msvcr71.dll (msvcr71.dll is a module containing standard C library functions such as printf, memcpy, and cos. It is a part of the Microsoft C Runtime Library).

Click here to download the missing file. Save it to the SVOffice 2006 installation directory (default: C:\Program Files\SoilVision\SVOffice 2006)